18:56:42.954 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:56:36.197 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:55:54.556 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:55:54.336 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 16:50:23.716 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 Looking at the Uninstall side, & having run the Adobe Cleaner tool, the following lines show Errors: While I can create a zxp file using the Log Collector Tool, I have no way of accessing it. Tricky one - I don't seem to have the folder Logs/Adobe/Installers in the Library - I'm sure I did the other day. I would be grateful for any suggestions that do might work so that I can successfully install Creative Cloud on my Mac. I've looked at all the help & guidance on the Adobe website & in the forums but none of the suggested solutions work. I have also tried deleting the OOBE folder (it re-populates) but this has had no effect.Ĭlearly there is something that is not being deleted as part of the uninstall process but I have no idea what - until that's happened, it's going to get in the way of the reinstall. This stops at 43% EVERY time I run it - sometimes it suggests that there is between 2 & 4 minutes to go to complete it and on other occasions it shows as being less then a minute - either way it fails completely & just hangs and needs a Forced Quit. I have then tried to re-install Creative Cloud using the Creative_Cloud_Installer. I have used the Adobe Creative Cloud Cleaner Tool, as well as the Creative Cloud Uninstaller but neither seems to fully uninstall the application. As part of this, I have tried to uninstall Creative Cloud but get the message "Uninstallation of Creative Cloud desktop completed with errors". Selecting a region changes the language and/or content on have been trying (and have given up on) installing Elements 2019. Then select CoreSync from the list and click Cleanup Selected.Į) (Optional) If you're unable to connect to Adobe's servers, select Fix Host File from the table to repair your host file, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs. First, ensure that you have selected All in the pop-up menu. Similarly, if you're facing issues with file syncing, you might need to clean up Adobe Content Synchronizer. (Click Clean All to clean up all installer-related files for the option you chose in step c.) For example, select CC Apps if you want to uninstall a Creative Cloud app.ĭ) Select the app you want to clean up from the table, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.Ī) Select your language from the menu in the upper right.ī) Review the Adobe End-User License Agreement: Click Accept to accept or Quit to decline (if you decline, the script stops).Ĭ) Select an option from the menu in the upper right. Confirm that you want to fix the host file: Type y and then press Enter. After accepting the End-User License Agreement, type 12 to select the host file option. Then type the number that corresponds to Adobe Content Synchronizer and press Enter.Į) Confirm that you want to remove the entry: Type y and then press Enter.į) (Optional) If you're unable to connect to Adobe's servers, repeat these steps to fix your host file. If you are facing issues with file syncing, you might have to remove Adobe Content Synchronizer. For example, type 4 (CC Apps) if you want to uninstall a Creative Cloud app.ĭ) Subsequently, to remove an app, select the app that you want to remove by typing the number that corresponds to the app name, and then press Enter. Press Enter.Ĭ) Type the number that corresponds to the option you want to select, and then press Enter. A) Choose your language: Type e for English or jfor Japanese, and then press Enter.ī) Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops).
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